University of Central Florida (UCF) QMB3602 Business Research for Decision Making Practice Exam 2

The primary benefit of employee feedback in organizations lies in its ability to improve training and development programs. Feedback from employees provides invaluable insights into their experiences, challenges, and learning needs within the organization. By systematically collecting and analyzing this feedback, organizations can identify gaps in skills or knowledge that may exist in their training programs.

When training and development initiatives are aligned with the actual needs expressed by employees, the organization is more likely to see improved performance, enhanced job satisfaction, and overall better retention of knowledge. This process ensures that training not only addresses the current competencies required but also prepares the workforce for future challenges, thereby fostering a culture of continuous improvement and growth.

In contrast, while enhancing product sales, strengthening internal communication, or attracting new customers can be important objectives for an organization, these outcomes are often a byproduct of a well-structured training and development program that is informed by effective employee feedback.